Support
Answers to common questions, and a person to write to.
Write to support
Questions, problems or ideas. Please include your iPhone model and iOS version.
Common questions
How do I restore Coverwell Pro on a new iPhone?
Open Settings in Coverwell and tap Restore purchase. Coverwell Pro is tied to your Apple Account, so it unlocks on every iPhone signed in to it.
Can my family use Coverwell Pro?
Yes. Coverwell Pro supports Family Sharing, so people in your Apple family group can unlock it on their own iPhones at no extra cost. Each person's items stay on their own iPhone.
How do I move my items to a new iPhone?
Coverwell's data is part of your iPhone backup, so restoring a new iPhone from an iCloud or computer backup, or transferring directly from your old iPhone, brings your items along. There is no iCloud sync between devices yet.
How do I get a copy of everything?
Open Settings and tap Export everything. You get one ZIP file with your items as JSON and CSV, a PDF overview and every receipt and photo. Export is always free.
What does the free version include?
Up to 10 items, 1 claim kit, all reminders and the full export. Coverwell Pro, a one-time purchase, adds unlimited items, unlimited claim kits and the insurance report. Nothing you entered is lost when you reach the limit.
Which countries' rules are included?
Return windows and manufacturer warranties work wherever you shop. The 14-day withdrawal and the legal guarantee are worked out for the 27 EU countries and the UK. Set your country in Settings; it's used for new items. These rules have not been legally reviewed yet, so check a date before you rely on it.
Is Coverwell legal advice?
No. Coverwell shows dates based on the rules for your country and helps you write to the seller or manufacturer. Information, not legal advice. For a dispute, contact a consumer advice centre or a lawyer.
Coverwell read a receipt wrong. What can I do?
Check each value marked From receipt before you tap Confirm, and change anything that's wrong. Faded, crumpled or unusual receipts can miss a value; anything Coverwell couldn't read stays empty for you to fill in. You can edit an item at any time.
I'm not getting reminders.
Reminders arrive 7 days and 1 day before a deadline ends, at 9:00. Check that notifications for Coverwell are allowed in the iPhone Settings app; Coverwell's own Settings screen shows their status.
Which iPhones does Coverwell run on?
Any iPhone with iOS 27 or later.